ELEVEN&CO.
Support

Shipping, Returns & FAQ

Shipping

Every ELEVEN&CO. kit is dispatched worldwide from our production facility. Because each order is personalised in-studio, please allow the following production and delivery windows:

Personalisation & press
1–3 business days
United States
6–10 business days
United Kingdom
5–9 business days
Europe
6–10 business days
Australia / New Zealand
8–12 business days
Rest of world
8–14 business days

Estimates only — occasionally, customs or carrier delays add a few days. You'll get a tracking link the moment your kit leaves the studio.

Returns

Stock, un-personalised kits can be returned within 30 days of delivery, unworn and unwashed, for a full refund. We cover return shipping on faulty items.

Once a kit is taken out of its packaging, it cannot be returned. Please inspect the seal before opening — we can only accept returns on kits that remain in their original, sealed packaging.

Personalised kits — anything with a name, number or patch pressed on — are final sale, unless there's a defect on our side. If something's wrong, email us and we'll make it right.

Frequently asked

Where do you ship from?+
From our production facility. Orders are dispatched globally with tracked express services.
How long does personalisation take?+
Names, numbers and patches are pressed in-studio. Add 1–3 business days to the delivery windows above.
Do you offer custom names and numbers?+
Yes. Up to 14 characters for names and any number from 0–99 on every kit.
What's included with the patch?+
Official-style patches are heat-pressed onto the sleeve or chest per league convention. Choose from the dropdown on any product page.
What sizes do you carry?+
S through XXL as standard. Fit is true to size — most players size up one for a relaxed match-day feel.
Do you take exchanges?+
Yes, on un-personalised stock kits within 30 days. Reach out via the contact page and we'll set it up.